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  • “I was like a blank sheet when I joined Paga”

    Ani of Finance shares her on Paga Conversation, enjoy this read and video!

    CommsGirl: Hey Ani, thanks for accepting to talk with me today.

    Ani: Of course, happy to do this.

    CommsGirl: Great! Please tell me about yourself and what childhood felt like for you. 

    Ani: Hmmm! Childhood. For primary school, I attended Midtown international school, Akwa Ibom State and then the popular FGC, Ikot Ekpene but I finished at Rayfield International School, Uyo.

    CommsGirl: Nice! those schools were the rich kid schools in Akwa Ibom, I also know the blue and white uniform for FGC. Cool, so tell me what you loved about your childhood. 

    Ani: (laughs) One of the things I can remember right now, was one time when my siblings and I lodged with my Dad for the very first time in a hotel. I was super excited because we could order any food we wanted and watch TV from morning till night, hahaha!

    CommsGirl: I said it! Rich kid vibes. Tell me about University and post-university and now Paga, what was that journey like? 

    Ani: No dey whine me😂. After Secondary School, I attended Babcock University in Ogun State where I studied Accounting. After NYSC I wanted a job in Lagos, I was so eager and so I was excited that finally, I got a job and it was in Fintech, the almighty Paga. Yeah!

    CommsGirl: Wow! What was it immediately after NYSC or a few months after?

    Ani: No, I finished NYSC in  November 2017 and then went back home and then returned to Lagos in January and started applying for jobs. It was a period of prayers for me because I had friends who started working immediately and I wanted the same. I wanted to be a corporate lady so bad😂.

    CommsGirl: Okay, walk me through it. You said you returned to Lagos, were you always in Lagos?

    Ani: Oh yeah!  I schooled in Ogun and the closest home I had away from Akwa Ibom, was my Auntie’s house in Lagos. So, I have always been in Lagos. I think I got used to Lagos while interning in 2013 with a popular bank. I got to know the razz side of Lagos around Marina. I got to know about Balogun market, my favourite market because wow things are really cheap there! The experience helped me understand Lagos a bit, but I never got used to Lagos traffic, Oh my! 

    CommsGirl: The traffic, mehn!. Tell me about the difference between working in the bank and then working in fintech now.

    Ani: Number one, time. Even though sometimes, work can be overwhelming, it cannot be compared to the hours bank employees have to put in. There is a lot of flexibility in Paga.

    I loved my internship at the bank because it was beautiful to see people in heels and suits and just looking fancy. I still admire them but I prefer this ease I currently enjoy here at Paga. The culture at the bank is also different, there is a lot of hierarchy and that is just how it works there.

    Here in Paga, I love that there is an open-door policy and that managers are not unnecessarily bossy or rude. Number two: Freedom of speech. While at the bank, I remember how nobody could use the lift if a senior manager or MD was using it at a certain time, all of that was not necessary. Some managers would even remind you of their title😂and that is why I am grateful for Paga. The atmosphere here is warm. I do not mean to work shame or disrespect bankers but If you have not experienced both sides, you will not know the freedom you have in Paga.

    Ani: Well, I must admit I was lucky to have gotten Paga at the time the offer came because who knows, if it was a Bank offer, just maybe I would have taken it and adjusted.🤷‍♀️

    CommsGirl: Girl, I am enjoying this conversation. So tell me, what has it been like working in Paga?

    Omg! I was like a blank sheet when I started working here in Paga. I would watch people working and be like “… how do they know all these things?” 

    Ani: Omg! I was like a blank sheet when I started working here in Paga. I would watch people working and be like “… how do they know all these things?” 

    Ani: I’ve learned so much working on the job. There used to be a time when we used to do things manually, now, we have automated most of our processes and this has come with a lot of upskilling and taking on different roles, there is almost no role in my department that I cannot fit into. Honestly, it’s been an awesome 5 years.

    CommsGirl: Whooping 5 years? Impressive!

    Ani: It doesn’t feel like that sha. Initially, I found it hard to call seniors by their first names. Imagine seeing Tayo for the first time and struggling not to say “Sir” so you do not feel weird. In the bank, some people would run to go and carry a manager’s bag.😂

    CommsGirl: 😂 It’s giving bondage. Alright, tell me about your most embarrassing moment in Paga.

    Ani: Hmm! I can’t think of any right now. 

    CommsGirl: Okay, say one thing you are proud of.

    Ani: The first time I was able to pay my rent by myself, I remember coming to the office and telling anyone who cared to listen that I was now a big girl. I was literally telling everyone “ I am not your mate”😂

    CommsGirl: Girl, I relate!😂It is such pride to be able to take care of your bills. Cool, so let’s talk about finances. How do you navigate that?

    Ani: I used to have issues with saving but I joined Paga Cooperative to the rescue!  I save a large chunk of my salary and push myself hard to be able to live within my means. It is super hard but I try. I am actually proud of this!

    CommsGirl: Do you want to further your studies or do professional certifications like ICAN?

    Ani: Nah! I actually never wanted to study Accounting but my Dad pushed me because he himself is an Accountant. Accounting is serious, and I believe that work can be chill and also high paying. However, I am currently learning Data Analytics because it seems like the tech side of Accounting and because we work with a lot of data and I see myself earning the kind of figures I have heard that Data Analysts earn.😂

    CommsGirl: I have run out of questions. Have anything you want to add?

    Ani: Yeah, Initially I struggled to work with people. I used to be easily triggered, but those years have passed and I have immensely improved. Right now, I realize “everything eez not fight” and I tell myself “It’s just work” not that deep. My interpersonal skills have improved and it shows in the quality of my work. So, I would advise anyone starting out their career to build interpersonal skills, every other skill will be dependent on this one.

    CommsGirl: Thank you so much Ani, I enjoyed this whole convo.

    Ani: Sure, I enjoyed this too. Take care.

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  • Paga Sponsors MoC’s Live Coverage of the Tokyo Olympic Games!

    With only 3 days before the commencement of the Tokyo 2020 Olympics, Nigeria’s foremost sports management and media firm — Making of Champions Limited (MoC) — has announced leading payments & mobile money company Paga, as the official sponsor of MoC’s live coverage of the Tokyo Olympic Games scheduled to hold from 23rd July — 8th August 2021 at Tokyo, Japan.

    MoC has built a reputation in Africa and across the globe, providing world-class media coverage at over 10 major competitions since 2014, including Rio Olympics, 3 World Championships (Beijing 2015, London 2017, Doha 2019), 3 African Championships (Marrakech 2014, Durban 2016, Asaba 2018), 2 World Relays (Bahamas 2014 & 2015), 2 African Games (Brazzaville 2015, Rabat 2019) & 1 World Junior Championships (Bydgoszcz 2016).

    follow moc's coverage of the tokyo 2020 olympic games

    Today, MoC is a leading source of live Team Nigeria coverage and will capture every moment of Team Nigeria’s performances at the Tokyo Olympics Games courtesy of Paga, across all the sports that the nation will be competing in — Athletics, Badminton, Basketball, Canoe sprint, Gymnastic, Rowing, Taekwondo, Table Tennis and Wrestling.

    This new partnership comes in the wake of a successful Paga/MoC Relay competition hosted in Lagos, where both establishments partnered to enable Relay & Individual Athletes from across Nigeria and Africa to qualify for the Olympics. Nigeria’s mixed 4x400m broke the African Record (AR) and National Record (NR), qualifying with a time of 3:14.09s.

    Speaking on the partnership, MoC Founder & CEO Bambo Akani said: “We are elated to welcome Paga as sponsors of our live coverage of the Tokyo Olympics Games. Paga has again reinforced its commitment to making life possible for everyone by ensuring millions of Nigerians home and abroad are afforded the opportunity of following Team Nigeria’s performance at the Olympics Games via our website & social media channels”.

    Also commenting on the partnership, Paga’s Founder & CEO, Tayo Oviosu said, “At Paga, we recognize and celebrate excellence, and the Olympics is a culmination of sporting excellence. This continued partnership with MoC is a valuable reminder of how we “make life possible”, by making it easier for people to enjoy such a monumental event. We at Paga are fully committed in whichever way possible to move the sporting industry forward and are rooting for the athletes. May they come back home with medals!”

    MoC & Paga will also organize exciting campaigns for viewers across our digital channels such as the #PagaChamps, which will encourage users to showcase their exceptional abilities across any sport or other endeavour during our coverage.

    #PagaChamps Promo Campaign: Win N500,000

    PagaChamps Olympics Promo Banner

    Click the button below to open up Instagram on your phone and access the AR filter.

    Open filter

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  • Improving Customer Satisfaction:

    How Paga’s Live Customer Service Session Is Bringing Her Customers Closer by Resolving Complaints by 60%

    Introduction:

    We at Paga have recently launched an innovative initiative to foster customer engagement and resolve complaints effectively. Through their live customer service session, they have successfully addressed 60% of customer complaints, providing an exceptional level of support. In this blog post, we will explore how Paga’s initiative is transforming the customer experience and promoting its platform as accessible, reliable, and secure.

    The Power of Customer Engagement:

    Recognizing the importance of customer feedback, we initiated daily/weekly interactions with their customers to establish a direct line of communication. These interactions take place through live Zoom sessions, where customers can join and submit their complaints. This personalized engagement not only demonstrates our commitment to addressing customer concerns but also promotes accessibility and strengthens its relationship with customers. By actively involving customers in the complaint resolution process, we want to express that we truly care.

    Driving Resolution Rates:

    The live customer service session has yielded impressive results, with a staggering 60% of customer complaints being resolved through this platform. The real-time nature of the sessions enables swift identification and resolution of issues, ensuring customers’ concerns are addressed promptly. By leveraging this initiative, Paga has significantly improved customer satisfaction and this reinforces our reputation as a reliable platform for financial transactions.

    Listening to Customer Feedback:

    One of the key aspects of Paga’s success lies in the commitment to actively listen to customer feedback. By opening a window for customers to express their concerns, we gain valuable insights into customer pain points which allows us to make informed decisions and improve their products and services. This customer-centric approach not only fuels customer loyalty but also reduces churn rates, as customers feel heard and valued.

    Self-Help Options for Customer Empowerment:

    In addition to the live customer service sessions, Paga has implemented self-help options to further enhance customer empowerment. Through verify.paga.com, customers can access vital information and resolve certain complaints on their own. Whether it’s navigating the app or utilizing the Paga Verify [URL], customers can find solutions to common issues independently. This proactive measure has significantly reduced customer complaint queues on traditional channels, streamlining the overall support process.

    Join Paga’s Live Customer Service Session every Thursday:

    If you are a Paga user seeking quick solutions or answers to your questions, don’t miss out on the opportunity to join their live customer service session. By actively participating, you can benefit from the real-time support provided by Paga’s dedicated team. Whether you have concerns about a recent transaction or simply want to explore the platform’s features, this interactive session will ensure your needs are met promptly and effectively. Join here

    Conclusion:

    Paga’s initiative to drive customer engagement through live customer service sessions has revolutionized its approach to complaint resolution. By proactively addressing customer concerns, they have successfully resolved 60% of complaints, significantly improving customer satisfaction and loyalty. Furthermore, by actively listening to customer feedback and providing self-help options, Paga empowers its users and promotes a sense of accessibility and reliability. As Paga continues to prioritize customer experience, their live customer service session stands as a testament to their commitment to delivering exceptional support and fostering long-term relationships with their valued customers. Join Paga’s live customer service session today and experience the difference for yourself!

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  • Simplifying Registration on Paga: Your Gateway to Easy, Reliable, and Secure Transactions

    In today’s fast-paced world, where digital transactions have become the norm, it is crucial for financial service providers to offer seamless registration processes that cater to the needs of all users. At Paga, we understand the importance of accessibility, reliability, and security when it comes to managing your finances. That’s why we’ve taken proactive measures to address any issues our customers may face during the registration process. In our commitment to making financial services hassle-free for everyone, we have created a comprehensive video tutorial to guide users through the registration process effortlessly. Additionally, we have implemented a seamless transition from USSD to our user-friendly app, ensuring an even smoother experience.

    Registering on Paga: A Seamless Experience

    We recognize that some users may have encountered difficulties while registering on Paga in the past. As part of our ongoing optimization efforts, we have identified these pain points and actively worked to simplify the process. To provide clarity and assistance, we have developed a video tutorial that walks you through every step of the registration process. This video is easily accessible on our website and social media channels, making it convenient for anyone who wants to join the Paga community.

    Open a Paga Account via USSD

    Switching from USSD to the Paga App: Enhancing Ease of Use

    While USSD codes have been a convenient way to access our services, we understand that the future lies in user-friendly mobile applications. With this in mind, we have created the Paga app to provide our customers with an intuitive interface and enhanced functionality. By switching from USSD to the app, you can unlock a host of features designed to make your financial management journey easier. From sending and receiving money to paying utility bills and purchasing data and airtime, our app ensures that all your transactions are just a tap away.

    Accessibility, Reliability, and Security: Our Top Priorities

    At Paga, accessibility is at the heart of what we do. We believe that financial services should be readily available to everyone, regardless of their location or socioeconomic status. Our platform is accessible through various channels, including smartphones, feature phones, and even offline agents, ensuring that every individual has the opportunity to experience the benefits of digital transactions.

    Reliability is another pillar of our commitment to customer satisfaction. We have invested significant resources in building a robust infrastructure that can handle high volumes of transactions without compromising on speed or stability. With Paga, you can be confident that your transactions will be executed efficiently, giving you peace of mind in your financial endeavours.

    Conclusion

    At Paga, we believe the path to financial empowerment should be free of hurdles. That’s why we have taken proactive steps to address any issues you may encounter during the registration process. Our video tutorial, along with the seamless transition from USSD to the Paga app, ensures that accessing our services is effortless. We prioritize accessibility, reliability, and security, continuously optimizing our processes to provide the best possible experience for our customers.

    For any concerns or enquiries, please send an email to service@paga.com

  • Enhancing Security and Trust: Why Paga Now Requires ID Verification

    Introduction:

    In today’s digital age, where convenience and accessibility are paramount, it is crucial to ensure the safety and security of financial transactions. At Paga, we have always placed the utmost importance on safeguarding our customers’ funds and protecting them from fraudulent activities. To further strengthen our commitment to security, we are introducing a significant change in our onboarding process. Effective immediately, all Paga customers, regardless of their KYC level, will be required to undergo ID verification. In this blog post, we will explain the reasons behind this decision and we hope that that strengthens our trust in our service.

    Protecting Against Impersonation and Fraud:

    The decision to implement ID verification for all Paga customers stems from our dedication to maintaining a secure platform. While complying with regulatory rules in Nigeria, we recognized the need to go beyond and proactively combat any potential impersonation or fraudulent activities. By verifying the identity of each customer through their National ID (NIN) or Voter card, we can significantly reduce the risk of unauthorized access and ensure the integrity of our platform.

    Consistency and Accuracy:

    With the introduction of ID verification, we aim to enhance consistency and accuracy within our records. The name on the customer’s ID will now be the name used across the entire Paga platform. This approach ensures that our records remain reliable and helps prevent any confusion or discrepancies. By maintaining a standardized and accurate system, we can provide a more seamless and trustworthy experience for all our customers.

    For our existing customers who registered without undergoing ID verification, we understand that this change may require an adjustment. However, to maintain the highest level of security and combat potential fraudsters exploiting the KYC 1 regulation for mobile money in Nigeria, we kindly request you submit your ID by May 31, 2023. You will still have access to your dashboard until the deadline to facilitate this transition. However, starting from June 1 2023, access to the dashboard will require ID verification. Please rest assured that your funds will always remain safe and secure, even if the ID verification process takes longer.

    At Paga, we understand that change can sometimes present challenges. If you encounter any difficulties or have any questions during the ID verification process, our dedicated support team is here to assist you. Please feel free to reach out to us at service@paga.com. We are committed to ensuring a smooth transition and providing the necessary guidance to make this process as seamless as possible for our valued customers.

    Conclusion:

    Enhancing security and trust within the financial services industry is a shared responsibility. At Paga, we are determined to go beyond regulatory requirements to protect our customers’ funds and combat fraudulent activities. The introduction of mandatory ID verification for all customers, along with standardized naming conventions, ensures consistency, accuracy, and a more secure platform. We encourage the wider industry to adopt similar measures, fostering a united front in fortifying the safety and integrity of mobile money services. Thank you for your understanding, cooperation, and trust in Paga as we continue to make life possible for you.

  • Paga is ranked as one of the top 50 companies in the official list of the Financial Times Africa’s Fastest Growing Companies

    The company’s rapid growth recognized in the prestigious global ranking

    Lagos, Nigeria – 2 May 2023: Paga, one of Nigeria’s leading payments and financial services companies, has been included in the Financial Times’ prestigious 2023 ranking of Africa’s fastest-growing companies. The recognition highlights Paga’s rapid growth and outstanding performance in Africa’s fintech sector.

    The Financial Times is globally renowned for its annual list of Africa’s fastest-growing companies. It is compiled in collaboration with Statista, which lauds innovative and high-growth businesses contributing significantly to the continent’s economic development.

    Paga’s inclusion follows a comprehensive evaluation of revenue and headcount growth. Paga’s absolute growth rate of 238% and compound annual growth rate of over 50% between 2018 and 2021 highlight Paga’s exponential growth. 

    The accolade follows a steep acceleration in the engagement of customers using Paga. As of the end of 2022, Paga’s cumulative total processed value reached NGN 7 trillion Naira ($20 billion), with NGN 3.2 trillion ($8 billion) transacted in 2022.

    Paga’s founder and Chief Executive Officer, Tayo Oviosu, expressed his gratitude for the recognition, stating, “We are honoured to be recognized by the Financial Times as one of Africa’s fastest-growing companies. This accolade is a testament to our team’s hard work and dedication, our commitment to making payments simple, and providing financial services to millions in Nigeria and beyond.”

    Since its inception, Paga has revolutionised Nigeria’s financial landscape by offering a comprehensive suite of services that facilitate seamless mobile payments and digital banking. Paga drives access to financial services via hybrid online and offline channels. The offline channel has a 140,000+ agent network, where customers can access financial services, while online channels are digital platforms for consumers (the Paga app and *242# on any mobile phone) and merchants.

    With over 21 million users across direct consumer channels and the agent network, Paga drives financial inclusion and promotes economic empowerment, particularly for the unbanked and underbanked population. The company’s payments infrastructure will have 40-50 million Nigerian adult users in the next five years.

    Paga’s overall vision is to make it simple for a billion people to access and use digital financial services. The company is focused on scaling in Nigeria and then expanding across Africa.

    A big thank you to the Financial Times and Statista teams. We’re proud to be on this list!

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  • Cash shortage in Nigeria: The benefits of using mobile banking for financial transactions in Nigeria.

    Cash scarcity is an ongoing issue in Nigeria, and it is causing a significant negative impact on the economy, especially with the new withdrawal limits by the Central Bank of Nigeria (CBN). However, one solution to this issue is mobile banking, which has become increasingly popular and necessary for small business owners. In this article, we will discuss the benefits of using mobile banking for financial transactions in Nigeria and how it can help small business owners navigate the ongoing cash crisis.

    Benefits of Going Digital as a Small Business Owner

    Going digital as a small business owner can offer many benefits, including the ability to conduct financial transactions seamlessly. It is no secret that Nigeria’s cash crisis is causing serious problems for small business owners. With the scarcity of cash, it has become increasingly difficult for small businesses to conduct transactions, pay suppliers, and even pay their employees. As a result, many small business owners are turning to mobile banking to manage their day-to-day operations.

    Mobile banking offers a simple, secure, and efficient way for small business owners to conduct financial transactions. With mobile banking, small business owners can send and receive money, pay bills, check account balances, and manage their finances from anywhere, at any time. Mobile banking eliminates the need for cash, which is a major advantage during Nigeria’s cash crisis.

    Why Going Digital Helps with Accountability for Business Growth

    One of the biggest challenges facing small business owners is accountability. Keeping track of expenses, revenues, and profits can be a daunting task, especially for small businesses that do not have dedicated accounting staff. Mobile banking can help small business owners keep track of their finances and maintain accountability.

    With mobile banking, small business owners can easily monitor their transactions, view account balances, and access their financial records. This enables them to track their expenses and revenues in real time, which helps them make informed decisions about their business operations. Mobile banking also provides small business owners with access to financial analytics, which can help them identify areas where they can cut costs, increase revenue, and improve profitability.

    What Happens When You Refuse to Innovate with the Rest of the World

    Firstly, refusing to innovate with the rest of the world can have serious consequences for small business owners. In today’s digital age, businesses that do not adapt to new technologies risk falling behind their competitors. For small businesses, this can be especially damaging, as they may not have the resources to recover from such setbacks.

    With Nigeria’s cash crisis, small business owners who refuse to innovate with the rest of the world risk losing out on potential customers, revenue, and growth opportunities. Mobile banking is becoming increasingly popular in Nigeria, and small business owners who do not adopt this technology may struggle to compete with businesses that do. By refusing to innovate, small business owners risk becoming irrelevant in a rapidly changing business environment.

    Secondly, you will lose money! With the current wave of digital payments, most customers are unwilling to part with cash and so to keep your business running, you have got to innovate and innovate quick so as not to lose your customers to more proactive businesses.

    How Paga Has Created Unique Solutions for Small Business

    Paga has been at the forefront of driving the adoption of digital solutions among small business owners in Nigeria and has created a range of innovative solutions that cater to the needs of small business owners, including those who may be hesitant to adopt digital solutions. Solutions range from USSD for people who have no internet access, and the Paga App that both individuals and small businesses can use.

    The Paga App and Doroki have been game-changer for both individuals and small business owners in Nigeria, providing them with a simple and convenient way to manage their day-to-day transactions. With the App individuals and small business owners can easily make payments, accept payments, transfer money to other accounts, pay bills, and even buy airtime for their mobile phones.

    Doroki is specifically designed to simplify business transactions for merchants collecting and receiving payments from customers in a seamless way. 5000 merchants and small businesses could never go wrong with Doroki, you too would be able to get access to your money by using Doroki for your small business.

    Whether you prefer Doroki or use would rather stick with your Paga App, just ensure that you have a channel to receive payments in order to remain in business even as technology evolves.

    Conclusion

    Using mobile banking can be very helpful for small businesses to succeed and compete in today’s digital world. It’s easy to use, secure, helps with money management, and makes it easier for your customers to pay you. Even if some business owners are not sure about using technology, using Paga can help them do better and succeed in the current digital economy. It is time to go digital with Paga and her solutions!

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  • Paga Supports Female Entrepreneurs to Mark Women’s Month

    Paga Supports Female Entrepreneurs to Mark Women’s Month
    The winner of For Her Campaign, Pamela Owei flanked by some staff of Paga.

    Empowering women is crucial for global economic growth and prosperity. An African entrepreneur, Bethlehem Tilahun Alemu, once said, “Investing in women isn’t the right thing to do, it’s the smart thing to do.” This rings true as Paga launched For Her Campaign 2023 in celebration of International Women’s Month.

    The For Her Campaign focused on promoting female-owned businesses and empowering women both within and outside the organization. The campaign included a series of events, such as a video pitch competition featuring female entrepreneurs from Nigeria, a video campaign featuring Paga female staff and a private event which doubled as a ceremony to award the winner of the competition. 

    Paga promoted these female-owned businesses to her audience across all social media platforms in order to increase visibility for these businesses and provide an opportunity for them to showcase their products to a wider audience thereby increasing their revenue.

    The For Her campaign has also inspired women outside of the organization to take action and support other women in their communities by voting. After weeks of voting, Pamela Owei of Pamela Owei Photography emerged as the winner of the competition and received a grant of N1,000,000 naira as the grand prize for amassing the highest number of votes. 

    Through this campaign, Paga has shown the power of collaboration and the impact of supporting women in business. In her words, the head of People Operations, Seyi Ajayi advised “Take time to hone and perfect your skills as a woman in business or in career, knowing that excellence is required of you and one day those skills will come in handy”.  This encouraged an environment for women to share their experiences and challenges and inspired women worldwide to take action to support others. This campaign reinforces the importance of promoting diversity and inclusion in the workplace, recognizing the value that women bring to the workforce and the economy.

    Within the organization, the For Her campaign provided a platform for female employees to share their experiences and challenges, creating a supportive environment for women to engage in career mentorship conversations and develop the necessary skills for career advancement. This has had a positive impact on the organization and its workforce. To wrap up the campaign was a private event focused on female employee engagement and career development.

    The keynote address was by Josephine Sarouk Managing Director, MTN Global Connect Nigeria. The panel session was moderated by Paga’s Communications Manager, Oluchi Ezeugo alongside three powerful and successful speakers in diverse industries, Demi Samande,  Founder & CEO Majeurs, Esiri Agbeyi, Partner Tax & ESG, PwC and Paga’s own Seyi Ajayi, the Head of People Operations. The conversation was impactful and it created an opportunity for participants to engage and expand the conversation to suit real-life issues and steps to navigate these challenges

    Both the external and internal aspects of the campaign demonstrated the power of collaboration and the importance of recognizing the value of diversity and inclusion in the workplace, making it not only the right thing to do but also the smart thing to do.

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  • Paga Conversations – Seyi Ajayi

    Our first Paga Conversations of the year is here! 🥳💃🕺

    This one is with Seyi Ajayi, our Head of People Operations. Seyi would love to be a pilot for a day and describes Paga as dynamic, innovative, and enabling.

    Enjoy our conversation with her!

    • If you could switch your job with anyone else within Paga, whose job would you want?
      • Deji Oniye’s (our head of creative design). I like to believe I would’ve done well in the creative industry. I love technology/gadgets and playing with designs – seeing my ideas come to life in pictures. 
    • What are three [3] words to describe Paga?
      • Dynamic, innovative, and enabling.
    • What have you gained from working at Paga?
      • I would say I’ve honed my decision-making skills. Many people run away from this responsibility given the potential consequences of making some decisions. Paga provides an environment that allows me to make decisions without fear of negative repercussions.
    • Do you have any favourite line [s] from a movie?
      • Yes – Gladiator!
        • My name is Maximus Decimus Meridius, commander of the Armies of the North, General of the Felix Legions, and loyal servant to the true emperor, Marcus Aurelius. Father to a murdered son. Husband to a murdered wife. And I will have my vengeance, in this life or the next.
    • Are you messy or organized?
      • Organized to a fault, borderline OCD.
    • Who would you like to be for a day if given a chance?
      • I would love to be a pilot with an endless supply of cash! To fly around French Polynesia!

    Thanks, Seyi, for this fun conversation! It was lovely to get to know you better. 🙂

    Curious about what it’ll be like to work with Seyi or other folks like her? Get more details here and here!

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  • From Cash to Digital: How Paga Collect API Powers Wallet-as-a-Service in the Nigerian Marketplace

    From Cash to Digital: How Paga Collect API Powers Wallet-as-a-Service in the Nigerian Marketplace

    The Central Bank of Nigeria has implemented various initiatives to promote the adoption of digital payments, including the Cashless Policy and the creation of a Payment Service Banks (PSBs) framework. One of the reasons is to reduce the cost of banking services (including the cost of credit) and drive financial inclusion by providing more efficient transaction options and greater reach. PwC reported this initiative is designed to ensure a financial inclusion rate of 95% by 2024.

    In line with the implementation of this policy, which means less cash in circulation, businesses must find new ways to receive payment across Nigeria. Paga provides API solutions to help business transition to the digital era with ease. One such solution is the Paga Collect API.

    In this blog post, we’ll explore the

    • benefits of wallet-as-a-service,
    • key features, and
    • how Paga Collect APIs can help businesses streamline their payment processes.

    What Is Wallet-as-a-Service?

    Wallet-as-a-Service (WaaS) is a type of financial service offered by companies that enable businesses to create and manage digital wallets for their customers. A digital wallet is an electronic device or online service that allows individuals to store, send, and receive payments, as well as manage their financial information.

    With WaaS, businesses can integrate digital wallet functionality into their applications or websites, without the need for significant investment in technology and infrastructure. Paga will handle the technical aspects of creating and maintaining digital wallets, while the business focuses on its core activities.

    Paga offers a range of features, including payment processing, security, fraud detection, and customer support. 

    Why Do Businesses Need In-App Wallet?

    Here are 5 reasons businesses should consider building an in-app wallet:

    1. Faster payments: A wallet service can facilitate faster payments between customers and businesses. By using a digital wallet, customers can pay for goods and services instantly, without the need to wait for a bank transfer to clear. This can help businesses to improve cash flow and reduce the risk of late payments. As seen with the cash scarcity of early 2023, transport fares and market purchases can be made with instant verification when everyone is on the same wallet. 
    2. Enhanced customer experience: Offering a wallet service can help businesses to enhance their customer experience. By providing a convenient and secure way for customers to pay, businesses can improve customer satisfaction and build loyalty.
    3. Cost savings: A wallet service can help businesses to reduce payment processing costs. For example, using a wallet service can be cheaper than using traditional payment methods, such as card payments or bank transfers.
    4. Increased security: A wallet’s service can provide businesses with increased security for payment transactions. Digital wallets typically use encryption and other security measures to protect sensitive data, such as credit card numbers and reduce the risk of fraud.
    5. Access to new markets: Offering a wallet service can help businesses to access new markets, particularly in regions where cashless payments are becoming more common. By providing a convenient and secure way to pay, businesses can expand their customer base and grow their revenue.

    Use Cases for Wallet-as-a-Service

    There are many ways businesses can use wallets-as-a-service to improve their payment processes. 

    For example, 

    • an e-commerce business might use a wallet to store customer payment information and quickly process transactions. 
    • A restaurant might use a wallet to manage its loyalty program and allow customers to quickly pay for their meals. 
    • A non-profit might use a wallet to process donations securely and efficiently.
    • Betting apps can use a wallet to manage users’ funds for betting and other transactions. This system further enables them to add promotions, loyalty programs, rewards, and analytics.

    Key Features of a Wallet-as-a-Service

    Several key features are typically included in a wallet as a service. These include

    • Wallet Management: It may provide tools for businesses to manage their digital wallets, including creating and managing user accounts, processing transactions, and monitoring wallet activity. 
    • Payment Processing: A WaaS platform provides payment processing capabilities, enabling businesses to accept a variety of payment methods, such as credit and debit cards, bank transfers, and mobile payments.
    • Security: A WaaS platform includes security features to protect sensitive data, such as encryption, fraud detection, and authentication.
    • Compliance: A WaaS platform ensures compliance with regulatory requirements, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Paga does not do KYC for its business customers.
    • Integration: A WaaS platform provides integration capabilities to connect with other systems, such as payment gateways, banking systems, and other third-party services.
    • Customization: A WaaS platform allows businesses to customize the user interface and user experience of their digital wallets to align with their brand identity.

    Paga Collect API Is Your Best Choice For Building In-App Wallet

    If you’re looking for a fast, secure, and convenient way to collect payments from your customers, the Paga Collect API is the perfect solution. With this API, you can easily initiate payment requests to your customers and receive automatic notifications when payments are made. You can also choose to nominate a third party as the recipient of the payment, which means that you don’t have to worry about handling the payments yourself.

    One of the best things about the Paga Collect API is that it supports multiple payment methods, including bank transfers, USSD, cards, and offline payments at agents. This means that your customers can choose the payment method that works best for them, making the payment process more convenient and accessible. The API is also user-friendly and easy to integrate into your existing systems.

    Moreover, the Paga Collect API is designed with security in mind. It uses hashing and other security features to ensure that the data being sent between the client and server is protected from tampering or alteration. This way, you can be sure that your customer’s payment information is safe and secure.

    These features can help businesses to improve their payment processes by streamlining transactions, reducing errors, and providing greater control over payment activities.


    We hope you found this helpful. You can always contact our Developer Marketing Team via Mail or our PagaX Developer Community.

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  • How Merchants  Can Guide Themselves Against Chargebacks In Nigeria

    How Merchants  Can Guide Themselves Against Chargebacks In Nigeria


    Jiji is a popular classified-ad platform in Nigeria. It’s similar to the Facebook Marketplace. Merchants upload their inventory and potential buyers (window) shop. At the point of contact, users are presented with this big caveat:

    “Safety Tips

    • Don’t pay in advance, including for delivery
    • Meet the seller at a safe public place
    • Inspect the item and ensure it’s exactly what you want
    • On delivery, check that the item delivered is what was inspected
    • Only pay when you’re satisfied“

    This would put anyone in defense mode. It signifies a lack of trust in the engagement. All participants need to take steps to protect themselves.

    If your business accepts payments online, or you’re simply curious about how chargebacks and refunds work, then you’ll find this simple guide useful. This article discusses what you need to know about how to reduce revenue loss to chargebacks and refunds.

    Outline


    I. Introduction

    II. Causes of Chargebacks and Refunds

    III. How to Reduce Revenue Loss to Chargebacks and Refunds

    Explanation Of Chargebacks And Refunds

    Chargebacks and refunds are common occurrences in online transactions. As a merchant, it’s essential to know what they are, how they work, and how to avoid revenue loss from them.

    A chargeback occurs when a customer disputes a transaction with their bank, and the bank initiates a refund to the customer’s account. Chargebacks can happen for several reasons, including fraud, customer dissatisfaction, and technical errors.

    Chargebacks can be costly for merchants, as they can result in a loss of revenue and even lead to penalties from payment processors or banks. Therefore, it’s crucial to take steps to reduce chargebacks and their associated costs.

    Causes of Chargebacks and Refunds

    Chargebacks and refunds can happen for various reasons, but some of the most common causes are:

    1. Fraudulent transactions: When a customer’s credit card is stolen or compromised, the thief may make purchases with the card. When the card owner discovers the fraudulent charges, they can request a chargeback.
    2. Dissatisfied customers: If a customer is unhappy with a purchase, they may request a refund or initiate a chargeback.
    3. Technical errors: Technical glitches during the payment process can sometimes result in duplicate charges or other errors that lead to chargebacks or refunds.
    4. Merchant error: Sometimes, merchants may make mistakes that result in chargebacks or refunds. For example, if a customer is overcharged, they may request a refund.

    How to Reduce Revenue Loss to Chargebacks and Refunds

    To prevent chargebacks and refunds, there are several measures that merchants can take:

    1. Implement fraud detection and prevention tools: Merchants can use various tools and services to detect and prevent fraudulent transactions, such as address verification, card verification codes, and fraud scoring systems.
    2. Provide excellent customer service: By providing excellent customer service, merchants can help prevent dissatisfied customers from initiating chargebacks or refunds. This includes promptly responding to customer inquiries and complaints, offering easy returns and exchanges, and resolving issues as quickly as possible.
    3. Use secure payment processing systems: Merchants should use secure payment processing systems that comply with industry standards, such as PCI-DSS. These systems help ensure that transactions are processed securely and that sensitive customer data is protected.
    4. Double-check all transactions: Merchants should double-check all transactions to ensure that they are accurate and that no mistakes were made during the payment process.

    Paga is focused on helping both consumers and sellers pay, get paid, and access financial services. We do this directly; and through our Platform-as-a-Service, which enables other third parties to leverage the deep infrastructure we have built for endless possibilities.

    You can rely on us to provide the safety you need.

    We hope you found this helpful. You can always contact our Developer Marketing Team via Mail or join our PagaX Developer Community.

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