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Enhancing Security and Trust: Why Paga Now Requires ID Verification


In today’s digital age, where convenience and accessibility are paramount, it is crucial to ensure the safety and security of financial transactions. At Paga, we have always placed the utmost importance on safeguarding our customers’ funds and protecting them from fraudulent activities. To further strengthen our commitment to security, we are introducing a significant change in our onboarding process. Effective immediately, all Paga customers, regardless of their KYC level, will be required to undergo ID verification. In this blog post, we will explain the reasons behind this decision and we hope that that strengthens our trust in our service.

Protecting Against Impersonation and Fraud:

The decision to implement ID verification for all Paga customers stems from our dedication to maintaining a secure platform. While complying with regulatory rules in Nigeria, we recognized the need to go beyond and proactively combat any potential impersonation or fraudulent activities. By verifying the identity of each customer through their National ID (NIN) or Voter card, we can significantly reduce the risk of unauthorized access and ensure the integrity of our platform.

Consistency and Accuracy:

With the introduction of ID verification, we aim to enhance consistency and accuracy within our records. The name on the customer’s ID will now be the name used across the entire Paga platform. This approach ensures that our records remain reliable and helps prevent any confusion or discrepancies. By maintaining a standardized and accurate system, we can provide a more seamless and trustworthy experience for all our customers.

For our existing customers who registered without undergoing ID verification, we understand that this change may require an adjustment. However, to maintain the highest level of security and combat potential fraudsters exploiting the KYC 1 regulation for mobile money in Nigeria, we kindly request you submit your ID by May 31, 2023. You will still have access to your dashboard until the deadline to facilitate this transition. However, starting from June 1 2023, access to the dashboard will require ID verification. Please rest assured that your funds will always remain safe and secure, even if the ID verification process takes longer.

At Paga, we understand that change can sometimes present challenges. If you encounter any difficulties or have any questions during the ID verification process, our dedicated support team is here to assist you. Please feel free to reach out to us at service@paga.com. We are committed to ensuring a smooth transition and providing the necessary guidance to make this process as seamless as possible for our valued customers.


Enhancing security and trust within the financial services industry is a shared responsibility. At Paga, we are determined to go beyond regulatory requirements to protect our customers’ funds and combat fraudulent activities. The introduction of mandatory ID verification for all customers, along with standardized naming conventions, ensures consistency, accuracy, and a more secure platform. We encourage the wider industry to adopt similar measures, fostering a united front in fortifying the safety and integrity of mobile money services. Thank you for your understanding, cooperation, and trust in Paga as we continue to make life possible for you.

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